Terms & Policies
TERMS & POLICIES
Shipping and handling fees are not included in the price of your product and will be added to your final invoice. Payments accepted via PayPal (payments processed with your debit/credit card via PayPal). Security verification will be asked upon. Your billing address must match your shipping address. Because most items are handmade, there is a NO REFUND policy on certain items. A restocking fee of $25.00 will be taken from payment amount on any order over $75.00 that is returned. We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. This site uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available); and no, you are not required to have a PayPal account to purchase from this site. Although, if you already have a PayPal account you may use it.
We make every effort to keep sufficient stock of items listed on our site, occasionally some items might sell out faster than certain products and sizes. We cannot guarantee product availability and products will be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision or discontinuance, we may, in our discretion cancel your order. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
NOTE: Some of our garments and custom jewelry pieces are HANDMADE; they are made with great care, therefore shall be treated with respect, and if returned back to us, come back in the same condition.
REFUND & EXCHANGE POLICY
Due to the limited nature of our items, we do not refund on most items bought from the online store, but if you have any major issues with your purchase, please contact us within 3 business days of receiving your item at firstname.lastname@example.org, and we will try an alternative route. For items received after this time period, we reserve the right to deny your request.
We do offer exchanges at this site(fit issues) if and only if the product is received the way it was sent out, in great condition. Please make sure you order your size, (use the size chart wisely). Contact the site with subject title “Exchange” in the contact section of the site. Exchange items must be received in the original packaging in NEW & UNWORN, and UNWASHED condition and with all tags attached. You then need to return the package to a post office, you will be responsible for reshipping fees. Include your full name, order id and the reason for your exchange. We will contact you back via email. It will take 10 business days for all allowed exchanges to be processed.
Once packages leave our facility for your use, we are no longer responsible for those packages. Lost, stolen, or damaged packages will not be our responsibility. Once your shipment is in possession of the United States Postal Service it is their responsibility to deliver your package in a timely manner. Once USPS confirms a delivery was made we are no longer responsible for refunds or replacements. If you have a concern about your deliver, USPS offers insurance for purchases. Insurance can be added to a package by request for an additional fee which will be charged at that point. You must let us know if you want your package insured before placing your order! To insure this happens, please email email@example.com, with your request. All goods are inspected, carefully packaged and in good condition when shipped. If your item(s) arrive damaged you should make a claim directly with USPS at www.usps.com.
We will not be responsible for wrong addresses provided to our system when you place your order. Even a missing apartment/unit number can cause your package to be returned as "undeliverable". This is very important, so please verify that your shipping address is correct when you receive your order confirmation email and contact us right away if you notice a discrepancy. You are responsible for all shipping cost.
Orders are packed and shipped Monday-Friday only.
Orders placed on holidays or weekends will begin processing the following business day. Once your package ships, we'll send you an email with a tracking number and a link to track it. All items are shipped within the USA via USPS Priority Mail, signature required upon request.
All shipping for items usually take 2-3 days via USPS priority mail AFTER processing is complete. Processing takes 3 business days to complete. Also once your package is delivered, and tracking shows that it is, we will not be held responsible for missing packages. We do not operate the postal service, so please place your order ahead of time if wanted by a certain day. Expedited shipping is available upon request.